The Appeal Centre's workshop will be relevant equally to CSOs, policymakers, legal practitioners, activists and academics. This workshop will take place in two parts: In part one, we'll take stock of how the new user right to out-of-court dispute settlement has been implemented two years after the EU's Digital Services Act came into force. By May, we hope to draw insights from nearly 20k disputes submitted to us. With plenty of room for Q&A, we'll discuss fundamental rights impacts, opportunities and challenges. Part 2 will be interactive: We'll use case studies of online harms and discuss whether and how these can be addressed through DSA out-of-court dispute settlement. This will be a mutual learning opportunity. We will share our perspective and hope to hear about the challenges our audience faces in dealing with social media platforms, as well as discussing strategies on how to navigate these.